Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, see list below.

  • Gift cards
  • Personalised goods

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, see list below.

  • Any item not in its original condition
  • Any item that is damaged
  • Any item missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. For exchanging large or heavy items the carriage charge will be £7. All darts sent back for a refund will incur a £2 administration fee, with all other items incurring a 20% administration fee. Any refund will be made in the tender type originally transacted. A 5% restocking fee for returns.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds
If you haven’t received a refund yet, please check this with your original payment method, if you’ve done this and you still haven't received your refund, please contact us.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item please contact us.

Shipping
To return your item, you should mail it to the following address.

BitofBully Darts

17 North View Terrace 

Fencehouses 

Houghton-le-Spring 

Tyne and Wear

DH4 5NN

United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a tracked shipping service or purchasing shipping insurance when returning an item as we don’t guarantee we will receive your returned item.

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