Official Chris “Hollywood” Dobey Teddy bear

DELIVERY SUMMARY:

The majority of orders leave us within 24 hours.

Items purchased over a weekend, bank holiday, or Friday after 2pm, may take longer.

Personalised items take an additional 14-21 days to complete.

Click & Collect collections are available Monday to Friday. Please bring email confirmation to collect your order and await email confirmation before turning up to collect.

ORDER CONFIRMATION & DELIVERY TIME

For UK orders, customers have the following shipping options:

All orders are dispatched either royal mail tracked 24 or DPD next day delivery.

Please note that for delivery purposes - items are for Monday-Friday only. Items purchased over a weekend, or Friday after 2pm, will leave on Monday. 

**Sometimes adverse weather conditions and industrial action may limit the services provided to us by Royal Mail or Couriers - please note that we cannot be held responsible for delays caused by external companies**

OUT-OF-STOCK ITEMS

We do our utmost to complete all orders fully and will process a refund for any items not in stock immediately as processing the order.  

OVERSEA'S ORDERS: (NON-UK MAINLAND)

Please note that the shipping costs provided by the site must be regarded as an estimate and should the item cost considerably more, we reserve the right to withhold the order, and notify you of the expected delivery cost. This will then be billed separately.

Please find more information in our International Deliveries section.

IMPORT DUTIES (FOR ALL EU COUNTRIES)

When we ship retail orders or to businesses (trade orders), to EU countries – we do not charge our local tax (VAT). However, you are liable to pay any local import duties when taking receipt of the order.

IMPORT DUTIES (FOR ALL COUNTRIES OUTSIDE THE EU)

When we ship any orders to countries outside of the EU - we do not charge our local tax (VAT). However, you are liable to pay any local import duties when taking receipt of the delivery.

SPECIFIC DELIVERY REQUEST

If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc, please inform us so we can make every effort to meet this deadline. Please note, to guarantee pre-Christmas delivery we require you to order before 18th December.

PERSONALISED ITEMS

Orders that include personalised items will not be despatched until the personalised items are finished, unless by prior arrangement. Personalised items can take an additional 14-21 days to complete, and occasionally slightly longer during the busy season (Oct-Feb).

PERSONALISED ITEMS RETURNS POLICY

Any personalised item(s) (flights, shafts, surrounds, clothing etc) cannot be returned for a refund or exchange. This does not affect your statutory rights.

RETURNS POLICY

Any items which are returned for refund or exchange must be received back at our mail order department within 14 days in a new and unused condition and with original packing intact, along with any receipts.

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. For exchanging large or heavy items the carriage charge will be £7. All darts sent back for a refund will incur a £2 administration fee, with all other items incurring a 20% administration fee. Any refund will be made in the tender type originally transacted.